RETURNS & EXCHANGES
Can I return my order?
Leo George does not accept returns. Each piece is made to order. We offer exchanges for non-customized items. Contact us right away with any concerns, because we want you to be absolutely satisfied with your piece! Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received).
How do I exchange my order?
All exchanges require pre-authorization. Please email exchanges@leogeorgebrand.com with your order information and you will be supplied with an exchange authorization number and mailing address. Returns may take up to 5 business days to process from date of receipt at the studio.
What if I received the wrong item?
We are really sorry if we made a mistake on your order. Please reach out to us at exchanges@leogeorgebrand.com and we will take care of you!
Can I exchange my bracelet for a different size?
We would be happy to exchange your bracelet for a different size; however, you are responsible for any shipping costs and bracelet must be in original condition.
ABOUT THE LEATHER BRACELETS
How do I care for the leather?
We use high quality leather that should be stored away from direct sunlight to keep from fading. PROTECT FROM WATER and rain drops. Take bracelet off when performing household chores. Avoid contact with chemicals. On occasion apply leather lotion. DO NOT STORE BRACELETS IN PLASTIC.
Do your clasps contain nickel?
No. We do not have any nickel in any of our products.
Why is my charm tarnishing?
Most charms are sterling silver plated and may tarnish. Use a silver polishing cloth to polish the charm. Do not use silver paste as this may stain the leather.
REPAIRS and REPLACEMENTS
Do you repair pieces?
If the clasp breaks, we will either repair or replace it. See instructions under "exchanges".
SALES
Do you sell wholesale?
Yes. Please email info@leogeorgebrand.com for a line sheet and information.
Can I get a discount for my wedding parties?
Congratulations and yes!!
6, receive 10% off
8, receive 15% off
10, receive 20% off
(Other coupon codes do not apply)
Please email us at info@leogeorgebrand.com
Can I get a discount for group events?
Yes! If you purchase 30 or more, receive 25% off. Please email us at info@leogeorgebrand.com
COLLABORATIONS
Brand Ambassadors EARN 15% COMMISSION!
We love teaming up with influencers and customers that align with our brand! If you are interested in partnering with us, please send an email to info@leogeorgebrand.com
You will receive your very own 10% off code to share with your friends. Receive 15% commission on every customer order placed with your 10% discount code!
Can I host a giveaway on Instagram?
We will give you a Leo George credit to host your own giveaway. If the guidelines below suit you, please email us at info@leogeorgebrand.com
Giveaway guidelines
Have around 25,000 legitimate followers
Host giveaway on a specific date, time, and duration provided by Leo George. Create your own post for Instagram and Insta stories with @leogeorgebrand account tag,
#LeoGeorge and #BelieveInSomethingOwnitNow
You choose the winner and put them in contact with us for their winnings.